Refund policy

At Super Happy Incredible, customer satisfaction is important to us. We want every shopping experience to be simple, fair, and reliable. Please review our return and refund guidelines below before placing your order.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be:

Unused and in original condition
Returned with original packaging when possible
Free from intentional damage or misuse

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Customers are responsible for all return shipping expenses unless the item received is incorrect or damaged due to our error.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking confirmation.

Non-Returnable Items

Certain items may not be eligible for return, including:

Final sale or clearance items
Opened or heavily used products
Customized or personalized products
Gift cards or promotional items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so our support team can review and resolve the matter promptly.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are processed within 5 business days back to the original payment method used during checkout. Depending on your financial institution, additional processing time may apply before funds appear in your account.

Exchanges

At this time, exchanges may be offered only for defective or damaged products, subject to product availability.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, customers must follow the standard return process outlined above.